One of the most vocalized challenges we hear from sightseeing companies is product consistency. Despite having immaculate vehicles and vessels, friendly staff, and well organized and focused management teams, some of these tour operators continue to operate with an Achilles’ Heel.

We’ve all experienced lousy tours. They’re boring… irrelevant and sometimes… [at worst] offensive. We often hear about problems with off-color commentary. It's a huge challenge to control content. 

Many orga...

Continue reading ...